“Patient Voice” Matters: Improvements in Hospital Care for Patients

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“Patient-centered care” can drive improvements in the quality of hospital care, according to a new study. The study reported areas that are highly rated by patients as well as areas that could be further improved, according to the analysis of patient survey.




Patient-centered care



Patient-centered care includes two aspects:


-       Placing the patient first, rather than reducing them to the sum of their symptoms or medical condition.


-       Providing patients’ first-hand reports of their care to reinforce or confirm areas in which care is working well, and to guide improvements in high quality service.



Investigators analyzed the experiences of over 1,000 patients who underwent coronary artery bypass graft (CABG) and/or valve replacement from April 2014 to March 2018.


Participants complete a 56-question telephone survey after being discharged from hospital. The questions include:


-       Communication with doctors and nurses

-       Medications

-       Patient/family involvement in care

-       Pain control

-       Physical environment

-       coordination of care

-       discharge planning


participants were asked to rate each question from 0 (worst) to 10 (best), and the overall result was quite positive.



Percentage of all participants

Rating their overall hospital care as a 9 or 10


Discussing help needed after discharge


Receiving written discharge information


Space around their room always quiet at night


Hospital staff describing only the potential side effects of the new medications given to the patients




"These findings are important because historically, many efforts to improve hospital care have been driven by administrators or clinicians—largely in absence of the 'patient voice'," said lead investigator Mr, Kemp.


"Being the first Canadian study of its kind, there is an opportunity for it to serve as a baseline when examining future data from this survey, both in Alberta and from other Canadian provinces. The study methodology can be also replicated elsewhere in Canada and throughout the world to examine the experience of other clinical populations such as joint replacement patients, labor and delivery patients, and seniors living with chronic diseases."



The study is a step in the right direction to help hospitals and healthcare providers offer better help and service to the patients. Patient-centered care is dependent on the new way in which patients can speak.

1 Answer

These messages are for mutual support and information sharing only. Always consult your doctor before trying anything you read here.
Yes, I need to know everything about my condition, doctors don't tell you, they think you don't understand, but I have the right to know.
To have a doctor actually care about me and understand that I’m not lying to you when I say that I don’t feel good! I have been trying to get medical treatment for over 2 years with full benefits and I’m still struggling with doctors believing I am actually sick! I just don’t want to die trying to get better lol I am thinking Canada looks nice
I know what you mean. I have seizures. At 1st I was having 15-20/day in 2005 or 2006! I went for 3 YEARS going thru 4 or 5 neurologist & being admitted into the hospital about 12 times during all of this having all kinds of tests ran &  saying this neurologist is the "Best in the city" for each one! (HAHAHA!-NO I DOUBT IT!) every single one of them kept telling me (one even told me (in the hospital & looked at my father who took it to his grave feeling guilty when I tried to reassure him he was the BEST DADDY IN THE WORLD & he & mommy gave me & my sister the best childhood ever), but this stupid guy sd I was having pseudo (fake) seizures & something had to of happened in my childhood to cause them!

I knew he was way out of line. My daddy who was an ordained minister was just in shock (God Rest His Soul). I looked at that Dr and gave him a what for! I told him off & sd I never wanted him near me or my family ever again he was out of line and couldnt be further from the truth!
I had a report I took with me from my mom's aneurysm Dr that he found an AVM (arterial vein malformation) on my left temple that was inoperable which he sd was the root of my seizures,  but since he wasn't a neurologist he couldn't put it in writing only that he thought it was. So this other Dr sd my moms brain Dr had no business analyzing me & he didnt know what he was talking about! Now moms bran Dr IS TOP DOG & has been on Lifetime for his work (Life in the ER) for saving his colleague from a stroke and doing brain surgery on him.

So yea long story short, I FINALLY found a GOOD seizure Dr who has my meds correct I take 35 pills a day to control them (so now on average I only have about 2 maybe 3 a week) .

So hang in there, you too will find the right Dr.

Sorry my story is so long, but I wanted to let you know you are not alone & there is light at the end of the tunnel ❤
Thank you Mrs. K!!! Can you tell me the name of the GOOD seizure doctor if you don't mind?